The Fine Print
Naturaldoc Vacations Terms and Conditions

The Basics

Guests may pay for their program in either Canadian (CD$) or US (US$) dollars. We accept VISA, MasterCard, and AMEX; these charges are made in Canadian dollars and converted by your credit card company at the best exchange rate to your currency for our American/International guests.

All our prices are quoted PER PERSON, plus 7% federal tax (GST) that is partially refundable to our international guests (we provide a receipt and an official refund application form upon departure).

All our prices and programs are subject to change without notice.

All our guests are required to sign a waiver and release of liability form before starting their program with us.

We do not permit tobacco products anywhere on our property.

Our Terms

A $500 deposit is required to reserve your space in your selected program. We suggest reserving early as we can only accommodate a maximum of 14 guests; most programs may sell out months in advance and have a waiting list. Upon receipt of your deposit, we will send you a confirmation package including a complete packing list of things you will need for your vacation, as well as a questionnaire, waiver and medical form that must be returned to us in advance of your arrival.

The balance of the payment is due 60 days before arrival to retain your reservation; we reserve the right to sell your space if your balance has not been paid 60 days before your original arrival date.

Cancellation Policy

Deposits are only refundable more than 60 days prior to the originally scheduled arrival date, minus a $200 administration fee per person. Within 60 days of the originally scheduled arrival date, both deposits and balances of payment are non-refundable.

WE HIGHLY RECOMMEND THE PURCHASE OF CANCELLATION INSURANCE TO COVER THIS SITUATION; cancellation insurance may be purchased through Totem Travel, 1-866-364-1254 and ask for Shelley or Karen.

Refunds or credits are not given for early departures from or delayed arrivals to a program for any reason. 

Cancellation of a Program

Occasionally, cancellation of a program may occur at Naturaldoc.com's discretion. If an alternate date cannot be arranged to your satisfaction, all payments received will be refunded. We are not responsible for any expenses related to cancellation of the program such as non-refundable air tickets, equipment, etc..

Naturaldoc Programs all include private bedrooms with private bathrooms for singles and couples in our exclusive private mountain retreat, and all program activities, use of all facilities (Jacuzzi, sauna, CYBEX weight room, fireside lounge), and transfers between Castlegar airport to and from the Mountain Trek lodge on Fridays (please check with the reservation staff about our driving schedule). Massages and activities are available for additional cost.

NOT INCLUDED in the Program Price are air fare or transportation costs (other than standard Castlegar airport transfers on Fridays only – please see Travel Arrangements for more details), airport departure taxes ($10 at Vancouver), baggage insurance, any expenses related to delay, early departure, or cancellation of a trip whatsoever, hot springs passes, and gratuities for staff.